Help and support

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Frequently asked questions

9 answers
How do I change my city?
Times and location

Change your city in the app’s location settings. On the website, select your country, city and district on the Prayer times page.

Go to prayer times ↗
Why might prayer times differ?
Times and location

Check the selected city and district first. Website times are local to the selected place. Different locations or calculation methods can give different results. Secda uses Diyanet prayer times.

Prayer times aren’t loading on the website.
Times and location

Check your connection and press “Try again”. The data provider may be temporarily unavailable. After changing a country or city, complete the remaining location selections again.

I’m not receiving prayer notifications. What can I do?
Notifications

First check your notification preferences in Secda. Then make sure notifications are allowed for Secda in your device settings. Silent mode and Focus settings may also affect how notifications appear.

How do I choose a translation language and source?
Quran

Adjust your reading preferences in the app’s translation selection screen. Several translation sources are available in Turkish and English.

Explore the Quran experience ↗
Why are other reciters locked?
Quran

You can listen to Mishary Rashid Alafasy for free. Other reciters are included in Premium.

See what Premium includes ↗
I purchased Premium, but the features haven’t unlocked.
Premium

Check that you’re using the store account you purchased with. Then restore purchases from the app’s Premium screen. You can also try reopening the app after the process completes.

How do I manage my subscription?
Premium

View and manage your subscription in the subscription settings of the store where you purchased it. Deleting Secda does not automatically cancel your subscription.

Where can I find the current Premium price?
Premium

Current monthly and annual prices appear in the app’s Premium screen. Final payment details are shown on the store’s purchase screen.

Still need help?

If you couldn’t find your answer, write to us. We’ll get back to you as soon as we can.

Send us an emailhelp@secda.app
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